6 questions our members are asking about COVID-19

In case you have questions in regards to the coronavirus, also referred to as COVID-19, you’re not alone. We’re all involved about how this new virus is impacting our every day lives and the potential impact it might have on our well being. The well being and security of our members are at all times our prime priorities. We’re dedicated to defending our members, sufferers, staff, and communities.

Lately we’ve acquired many questions from our members about getting care, the best way to defend ourselves, testing, and protection for individuals who have misplaced employment. We’ve consulted with our specialists for solutions.

1. I’ve an appointment scheduled with my physician. Ought to I am going in particular person?

As your companion in well being, we’re right here to be sure you can get the care you want in the course of the COVID-19 outbreak, and we’re doing all the pieces we are able to to maintain you and our communities secure. All nonessential workplace visits, surgical procedures, and procedures are being rescheduled or postponed. We’re calling all members who’ve scheduled appointments to debate digital care choices. Our digital care choices make it simple to get most medical care with out leaving dwelling.

Non-critical appointments and procedures that may’t be dealt with nearly could also be postponed. If it’s worthwhile to be seen in particular person, please name your physician’s workplace or the Consulting Nurse Service at 1-800-297-6877 (TTY 711) for recommendation on how greatest to get the care you want.

2. How do I get care once I want it?

We anticipate to see extra sufferers with signs of the coronavirus (COVID-19) within the coming weeks. To be sure you get the high-quality care you want, we’re rising the supply of digital care choices. This lets you get nice care with out being close to people who find themselves exhibiting signs.

A few of our clinic areas have quickly stopped offering in-person care. That is serving to us enhance the supply of digital visits and helps to guard our members, employees, and neighborhood from potential publicity to the coronavirus. The scenario is altering shortly, and we’ll proceed to regulate to make sure we’re prepared to satisfy the important well being wants we’re dealing with.

Our Consulting Nurse Service or your physician’s workplace will help decide whether or not or not you must obtain in-person care. Name them earlier than coming to any location for care. In the event you do want to return in, important in-person care is on the market at 9 Kaiser Permanente medical amenities:

  • Bellevue Medical Middle
  • Capitol Hill Campus (Seattle)
  • Everett Medical Middle
  • Federal Means Medical Middle
  • Olympia Medical Middle
  • Riverfront Medical Middle (Spokane)
  • Silverdale Medical Middle
  • Smokey Level Medical Middle
  • Tacoma Medical Middle

All different Kaiser Permanente medical amenities are quickly closed to in-person visits. All CareClinic at Bartell Medicine areas are additionally quickly closed.

3. What ought to I do if I’ve COVID-19 signs or assume I’ve been uncovered?

In the event you really feel sick with fever or cough or have problem respiratory — that are signs of COVID-19 — name your physician’s workplace or the consulting nurse at 1-800-297-6877 (TTY 711) for directions. You could must get examined, and also you want an appointment for this.

It’s necessary to name us earlier than you are available in. Doing so helps us direct you to probably the most acceptable care, and take precautions to guard your self, different members, and staff.

Members who’ve flu-like signs and are 18 or older may sign up to kp.org/wa for an e-visit to judge your signs, get on-line care and recommendation, be screened for the coronavirus, and get therapy for signs if needed.

4. Do I should be examined for the coronavirus?

You don’t should be examined in the event you aren’t exhibiting signs. We’re ready to check sufferers for COVID-19 in the event that they meet the rules set by the Facilities for Illness Management and Prevention (CDC) and your native public well being company. Testing isn’t advisable for folks with delicate or reasonable signs.

In the event you or a member of the family has signs of respiratory sickness and are involved you’ll have been uncovered, please name the consulting nurse at 1-800-297-6877 (TTY 711) or sign up to kp.org/wa for an e-visit to judge your signs. If testing is warranted, in response to steering set by the CDC and public well being company standards, we’ll make the suitable preparations.

As a Kaiser Permanente member, you’ll not must pay for coronavirus analysis or testing. This ensures that price won’t get in the way in which of testing our members who could also be affected.

5. I misplaced my job, what ought to I do about my Kaiser Permanente protection?

We’re deeply dedicated to creating certain our members and the communities we serve have entry to the care they want. If a Kaiser Permanente member loses protection as a result of job loss, we will help them study their choices. No matter their care wants, our staff will help members navigate the complexities to seek out the protection they need and wish so there’s no disruption of their Kaiser Permanente care. For extra data, please go to continuecoverage.kaiserpermanente.org.

6. Do you’ve sufficient private protecting gear (PPE)?

We’re working across the clock to verify our amenities and employees are prepared to offer high-quality look after our members. We’ve been fastidiously managing our assets, making certain we’ve got ample entry to PPE and medical provides wanted for the screening and therapy of sufferers with potential and confirmed COVID-19 infections. As we display increasingly more sufferers, our provide wants will enhance. We’ve the provides and gear we’d like immediately to securely look after our members and defend our employees, and we’re planning for the approaching weeks and months to make sure these provides stay obtainable. You’ll be able to assist us proceed to look after our most critically sick sufferers by utilizing e-visits and telephone and video appointments.

You can too discover up-to-the-minute data on prevention, testing, and therapy of COVID-19 at our web site.

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